Frequently Asked Questions
Find answers to common questions about your JLUXLABEL experience
How do I know which size to order?
We provide a detailed size guide on each product page. Since our pieces range from bodycon to oversized fits, we recommend checking the specific measurements provided for the best fit.
When will out-of-stock items be restocked?
We frequently restock our most popular signature pieces. We recommend signing up for 'Back in Stock' notifications on the specific product page to be alerted immediately.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make modifications or cancellations.
Does JLUXLABEL ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What should I do if I receive a damaged item?
Please contact our customer support team within 48 hours of delivery with your order number and photos of the damage so we can resolve this for you quickly.
How do I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your shipment's progress.